Shipping Information
- Shipping fees are subject to change and may vary depending on your location within Australia or New Zealand. The most up-to-date shipping information, including any current offers or flat-rate fees, will be clearly displayed on each product page and on our homepage. We will contact you to inform you of shipping arrangements if you are based in regional or remote areas of Australia.
- Free shipping discount codes apply exclusively to Standard Shipping. These codes cannot be used for Express Shipping or any other expedited delivery services.
- Processing times may vary - we strive to process all orders within one business day. Tracking information will be sent to your email address as soon as your order has been dispatched. Please note delivery times are dependent on our courier and are subject to change - please contact the Shipping Company noted on your Order Notification email for more information.
- Once the package has been successfully delivered to the address provided by the customer, we are not liable for any loss, theft, damage, or misplacement of the delivered items.
- In the event of a failed delivery attempt due to reasons beyond our control, such as incorrect address information provided by the customer, absence at the delivery location, or other unforeseen circumstances, we will make reasonable efforts to contact the customer for resolution.
Customers are responsible for providing accurate and complete delivery information to avoid any complications during this process. Additional charges may apply for redelivery attempts, and failure to respond or provide necessary information within a reasonable timeframe may result in the cancellation of the order.